CRM & Email Marketing
CRM and email marketing that turns enquiries into customers.
An enquiry you don’t follow up is an enquiry you’ve already paid for and lost. We set up a system that catches every form fill, quote request and phone call in one place, then build the follow-up and email campaigns that turn them into paying customers.
The Problem
Why enquiries get lost.
Most business owners run their pipeline from memory, a spreadsheet or whatever’s still unread in their inbox. It works fine until the phone starts ringing more, and then quotes go unanswered and older enquiries get forgotten. It’s rarely because the business doesn’t want the work. It’s because nothing’s tracking it.
The Platform
The CRM platform we set up.
Every form fill, quote request and phone call lands in one dashboard the moment it happens, with an alert sent straight to your phone. If a call goes unanswered, an automatic text goes out so the enquiry doesn’t go cold while you’re busy on a job. Once work’s finished, the system can prompt the customer for a review without you having to remember to ask.
If you’re already using something that works, we’ll connect it rather than replace it. If it’s holding you back, we’ll set up a fresh platform built around how your business actually operates.
Growth Projects
Growth projects on top of it.
Once enquiries are landing somewhere they can’t be missed, the CRM becomes the base for further work. That includes email campaigns, text sequences and retargeting aimed at people who’ve already shown interest, of the kind our paid ads management covers. We scope these as fixed-price projects with a clear brief, rather than folding them into an open-ended retainer you can’t measure.
If enquiries are coming in but not turning into sales, our sales consultancy works on the sales conversations themselves.
Investment
How the investment works.
The CRM platform
A monthly fee covers the software, lead routing from your website, the central contact database, the mobile app and ongoing support. It’s quoted to your situation on a call, because the right setup depends on how many enquiries you handle and how your team works.
Growth projects
Each project, an email campaign, a text sequence or a retargeting build, is scoped and quoted before it starts, with a fixed price agreed up front.
Your Data
Who owns the data.
You own your customer database and contact lists outright. If you ever leave, we export everything cleanly. There’s no long-term contract holding it hostage and no fee for taking your own data with you.
Common Questions
Common questions about CRM and email marketing.
Ready to stop losing enquiries?
Tell us how enquiries currently reach you and what happens to them next, and we’ll tell you straight whether a CRM would fix the gap or whether the real problem’s somewhere else.
Book a CRM CallWant a wider view first? See our digital marketing audit, or our website packages if you need a new site.